Big Brother is watching. That can be the impression when a healthcare provider installs new surveillance equipment. Let’s face it, people have a right to be concerned with daily news reports of hacks and privacy violations. However, surveillance technology is an important element in employee safety and no healthcare facility should be without it. So, how do you get your employees on board?
Step One: Be Proactive and Include Them in the Process
Let employees know that surveillance equipment is being installed and explain why. Our previous articles have covered narcotics theft and the escalating violence in hospitals. Hospital workplace violence is a serious problem, and everyone must do their part in helping to create a safer work environment. With concerns about mass shooters, neonatal abductions and attacks on nursing staff, it is essential for healthcare facilities to watch out for their employees and prevent incidents before they start and cameras make that possible.
If employees feel they have been included in the process rather than simply arriving for work and finding an array of cameras there to greet them, they are more likely to view the surveillance system as a positive improvement to their work environment.
Step Two: Demonstrate the Benefits
One hospital was able to reduce workplace violence by 75% by following the advice of our surveillance professionals. Creating a safe work environment for employees is essential for good morale and retention. It can also help with staffing issues as employees that are scared to come into work call in sick far more often.
While showcasing all of the surveillance system’s capabilities is not advisable, management can show that cameras are being installed in high risk areas and can explain to employees that they will be able to get help quickly with panic buttons, intercoms and other communication devices integrated into the campus security plan. Most professional surveillance systems allow hospital guards to watch what’s happening in real-time which means that there is little to no lag time in their response to a violent incident.
Step Three: Listen to Concerns and Act on Them
A Pew Research Center poll found that half of all Americans are not confident that the government can secure their data. In this culture of distrust employers are going to have to work hard to win the confidence of their employees in matters of surveillance.
For example, employees may express concern about the placement of a breakroom camera. There are strategies to mitigate the level of intrusiveness by careful placement of the camera. Even the type of camera used can help lessen employee’s fear of being watched and more discrete models are available from professional security integrators.
It is possible that employees will be concerned about who has access to surveillance images. While it is not a good idea to reveal all the security protocols in place, hospital management may share that the data is stored in a locked high security area and that only security staff, law enforcement, and human resources can access the video.
Ultimately, addressing employee concerns about privacy is essential for building morale and making the best use of your surveillance equipment. Your security integrator will be able to help you incorporate surveillance devices in such a way that employees feel protected and not spied upon.